At Buckeye, it is very important to us that you’re happy with your purchase. If you’re not completely satisfied, you may return most items within 30 days of delivery for a refund or exchange.

What qualifies as an acceptable return

Items must be unused, in their original condition, and in the original packaging (including tags, if applicable).

How to start a return

1. Contact us at orders@whybuckeye.com with your order number and reason for the return.
2. We’ll reply with a Return Merchandise Authorization (RMA) number and return instructions.
3. Pack the item securely and ship it back using the method we provide (or a trackable service of your choice).

Note: In most cases, the buyer is responsible for the cost of return shipping.

Refunds

Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We’re happy to exchange an item for a different size, color, or product of equal or lesser value. You’ll only pay the difference if the new item costs more.

Items that cannot be returned

• Final-sale or clearance items
• Personalized or custom-made products
• Gift cards
• Items that show signs of use, damage, or missing parts

Damaged or incorrect items

If your order arrives damaged or we sent the wrong item, contact us within 7 days and we’ll arrange a free replacement or full refund (including original shipping).

Questions?

Email us at orders@whybuckeye.com and we’ll be happy to help.

The above return policy does not apply to in-store purchases. Please reach out directly to your local store for more information on how returns are handled on a particular item. If an item has a manufacturer defect with a coverage warranty, an exchange or refund should be available.